Frequently Asked Questions


Return and Refund Policy

At T-Bone Electronics we are committed to providing our customers with high-quality products and ensuring their satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process for eligible items. Please read our return policy carefully to understand the guidelines and procedures for returning products and receiving refunds.

1. Return Eligibility

  • To be eligible for a return and refund, the following conditions must be met:

    • The product must be in its original condition, unused, and in the same packaging as when it was received.

    • Returns should be initiated within 30 days from the date of purchase.

    • Products purchased from T-Bone Electronics online store or authorized retailers are eligible for returns.

    • Products must not fall under the "Non-Returnable Items" category, which includes perishable or personalized items (e.g., custom engraved items).

2. Defective or Damaged Items

  • If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will arrange for the return of the item and provide you with a replacement or a refund. You will not be responsible for the return shipping costs in cases of defective or damaged items.

3. Customer-Paid Return Shipping

  • For returns other than defective or damaged items, customers are responsible for covering the return shipping costs.

4. Return Process

  • To initiate a return, please follow these steps:

    • Contact our customer service team at tboneelectronicsrepair@gmail.com to request a Return Merchandise Authorization (RMA) number.

    • Carefully package the product in its original packaging and include a copy of the RMA form inside the package.

    • Ship the item to the address provided by our customer service team.

5. Refund Process

  • Once we receive the returned item and inspect it to ensure it meets our return eligibility criteria, we will process your refund within 3 business days.

  • The refund will be issued using the same payment method you used for the original purchase.

  • Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

6. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods.

  • Personalized or custom-made items.

  • Items not in their original condition or packaging.

  • Items returned after 30 days from the date of purchase.

7. Contact Us

If you have any questions or need assistance with the return and refund process, please don't hesitate to contact our customer service team at tboneelectronicsrepair@gmail. We are here to help and ensure that you have a positive shopping experience with us.

T-Bone Electronics reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please check our website or contact our customer service team for the most up-to-date information regarding our return policy.

Last updated: 11-07-2023

Thank you for choosing T-Bone Electronics. We appreciate your business and look forward to serving you again in the future.

Shipping Policy for Store Purchases

At T-Bone Electronics we are committed to delivering your orders in a timely and cost-effective manner while ensuring the safety of your products during transit. Our Shipping Policy outlines the guidelines and options available for shipping your orders.

1. Shipping Method

We aim to provide our customers with the best possible shipping service based on the nature of the products being shipped and the most competitive rates available at the time of purchase. Our default shipping methods typically include:

  • First-Class Mail: An economical option for smaller and lightweight items.

  • Priority Mail: A faster and reliable option for more urgent deliveries.

These shipping methods are chosen based on the nature of the product and its weight and size. We always strive to select the most cost-effective and efficient option for our customers.

2. Shipping Upgrades

If you prefer a specific shipping method or need expedited shipping, you have the option to choose an alternative method during the checkout process. Additional charges may apply based on your chosen shipping method.

3. Shipping Insurance

To safeguard your order during transit, we offer shipping insurance for items above a certain value. This insurance can be added during the checkout process at an additional cost. Please consider adding insurance for valuable items to protect your purchase.

4. Tracking Information

Once your order is processed and shipped, you will receive an email confirmation that includes tracking information. You can use this information to monitor the status and location of your package as it makes its way to you.

5. Delivery Times

Delivery times may vary depending on the shipping method and destination. While we make every effort to ensure timely deliveries, we cannot guarantee specific delivery dates. If you have specific delivery requirements, please select the appropriate shipping method during checkout or contact our customer service team to discuss your needs.

6. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of the package. These costs will be displayed during the checkout process, allowing you to review and confirm the shipping charges before completing your order.

7. International Shipping

We offer international shipping to select countries. Please note that international shipping may have longer delivery times and additional fees, such as customs duties and taxes. It is the responsibility of the customer to be aware of and cover these additional costs.

8. Questions or Concerns

If you have any questions or concerns about our Shipping Policy or require specific shipping arrangements, please feel free to contact our customer service team at tboneelectronicsrepair@gmail.com We are here to assist you and ensure a seamless shopping experience.

T-Bone Electronics reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check our website or contact our customer service team for the most up-to-date information regarding our shipping options and policies.

Last updated: 11-7-2023

Thank you for choosing T-Bone Electronics. We appreciate your business and look forward to serving you with the best shipping solutions for your orders.

 


Shipping Policy for Returning Repaired Electronics, Data Recovery, And Physical Media

At T-Bone Electronics; we are dedicated to providing exceptional service and ensuring the safe and efficient return of repaired electronics to our valued customers. Our Shipping Policy outlines the guidelines and processes for returning repaired electronics to you.

1. Shipping Method Selection

We prioritize the safe and timely return of your electronics, selecting the most appropriate shipping method based on the type of device and its value. Our goal is to ensure that your device is returned to you in the best possible condition. We typically use shipping methods such as:

  • First-Class Mail: An economical option for smaller and lightweight devices.

  • Priority Mail: A faster and reliable option for more valuable or time-sensitive deliveries.

The specific shipping method chosen for your device will be based on the device's nature and value, with the goal of providing a secure and efficient return.

2. Shipping Insurance

To safeguard your device during transit, we offer shipping insurance for items above a certain value. This insurance can be added during the checkout process at an additional cost. We recommend considering insurance for valuable devices to protect your investment.

3. Delivery Times

Delivery times for returning repaired electronics may vary depending on the selected shipping method, destination, and the nature of the repairs. While we make every effort to ensure timely deliveries, we cannot guarantee specific delivery dates. If you have specific delivery requirements, please select the appropriate shipping method during checkout or contact our customer service team to discuss your needs.

4. Responsibility for Damage in Transit

Please be aware that we are not responsible for any damage or loss that may occur during transit to or from our service center. We take every precaution to ensure the safe packaging of your device before returning it to you. In the event of any damage or loss, it is essential to work with the shipping carrier to file a claim and seek appropriate compensation.

5. International Shipping

We offer international shipping for returning repaired electronics to select countries. International shipping may have longer delivery times and may be subject to additional fees, such as customs duties and taxes. It is the responsibility of the customer to be aware of and cover these additional costs.

6. Questions or Concerns

If you have any questions or concerns about our Shipping Policy, specific shipping arrangements, or the status of your repaired device's return, please feel free to contact our customer service team at tboneelectronicsrepair@gmail.com. We are here to assist you and ensure a seamless experience with the return of your repaired electronics.

T-Bone Electronics reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check our website or contact our customer service team for the most up-to-date information regarding our shipping options and policies.

Last updated: 11-07-2023

Thank you for choosing T-Bone Electronics. We appreciate your trust in us and look forward to returning your repaired electronics safely and efficiently.